Shop policy
Payment Policy
1. Payment Methods: We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other specified payment methods.
2. Payment Terms: Payment is due at the time of order placement.
Shipping Policy
1. Shipping Rates: Shipping rates are calculated based on order weight and destination.
2. Shipping Times: Estimated shipping times vary depending on location:
- Domestic orders: 3-7 business days
- International orders: 7-14 business days
3. Shipping Carriers: We use [ specify carriers, e.g., USPS, UPS, FedEx].
Return and Refund Policy
1. Return Eligibility: Products must be in original condition, unused, and in their original packaging.
2. Return Window: Returns are accepted within [ specify timeframe, e.g., 30 days] of delivery.
3. Refund Process: Refunds will be processed within [ specify timeframe, e.g., 5-7 business days] after receiving returned products.
Product Quality and Warranty
1. Product Warranty: We strive to provide high-quality products. Defective products will be replaced or refunded.
2. Product Description: We aim to accurately describe products. If discrepancies arise, please contact us.
Customer Service
1. Contact Us: Customers can reach us via phone, email, or contact form on our website.
2. Response Time: We respond to inquiries within [ specify timeframe, e.g., 24 hours].
Age Verification
1. Age Requirement: Customers must be 18+ years old (or the legal smoking age in their jurisdiction) to purchase products.
2. Verification Process: We may request age verification documentation.
Security and Privacy
1. Data Protection: We protect customer data and comply with relevant data protection regulations.
2. Secure Payment Processing: Our payment processing system is secure and compliant with industry standards.
Changes to Policy
We reserve the right to update or modify our policies at any time. Changes will be effective immediately upon posting.
By shopping with us, customers acknowledge that they have read, understood, and agree to our policies.